Job Description - Sales Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

It is the mission and intent of Sales Manager to take full responsibility for all aspects of the Sales operations.

As a Sales Manager, you will be responsible for the following duties:

• Working closely with Director of Commercial in leading the commercial planning and execution of cooperative sales efforts with Leisure and MICE accounts for Mandarin Oriental, Desaru Coast
• Active involvement and execution in the yearly commercial plan and marketing plan together with the Director of Commercial and Director of Marketing
• Maximising revenue opportunities and driving share from leisure and MICE accounts for Mandarin Oriental, Desaru Coast and cross sell to other Mandarin Oriental, Desaru Coast properties when the opportunities arise
• Proactively develop new Leisure and MICE accounts to meet or exceed sales targets given by the Director of Commercial, including Corporate/ Leisure groups, Corporate partnerships and Leisure bookings.
• Ensure incremental business from existing accounts
• Explore and ensure maximum brochure coverage for Leisure accounts for Mandarin Oriental, Desaru Coast
• Initiating and executing tactical promotions and campaigns to drive sales to Mandarin Oriental, Desaru Coast
• Managing SLA’s (Service Level Agreements) with key accounts and implementing measurement and action plans against sales targets
• Taking the lead in developing programs to ensure product knowledge updates for all contact points: Product manager, reservations agents, and counter staff.
• Managing all retail travel agencies for Mandarin Oriental, Desaru Coast taking the lead to deliver innovative and industry leading programs to drive sales and shift share.
• Managing all key wholesalers and MICE accounts against targets for Mandarin Oriental, Desaru Coast.
• Organise and conduct Site inspection, Familiarisation Trips, conference calls, company related social events and functions as and when required by the management after office hours, weekends and public holidays

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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