Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner
Ensures hotel policies and procedures are adhered to
Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.
Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Attends meetings and training sessions that may be beneficial personally or to the restaurant operation
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