MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences in prime destinations worldwide. The Group is increasingly recognised for creating some of the world's most sought-after properties, providing 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design, a strong sense of place, and luxury hotels right for their time and place.

MANDARIN ORIENTAL, MARRAKECH

Mandarin Oriental, Marrakech, is set among 20 hectares of landscaped gardens filled with the scent of 100,000 roses. The snow-capped Atlas Mountains provide a stunning backdrop. Located just 10-minute drive from the city’s heart and the historic Medina, the hotel offers 56 private villas inspired by Berber and Andalusian-Arabic influences. All have secluded walled gardens, swimming pools and hot tubs, extensive areas for sunbathing, and shaded alfresco dining. Seven additional spectacular suites, each with its own rooftop plunge pool, feature panoramic vistas of the gardens and the surrounding countryside. There are a variety of exceptional restaurants and bars and a world-class spa offering the Group’s renowned signature treatments and treatments inspired by Moroccan traditions. The group’s unparalleled service, allied to the best traditions and hospitality of the Moroccan Kingdom, completes the luxury experience.

We are looking for a People & Culture Manager to join our beautiful Resort!

The People & Culture (P&C) Manager reports to the Director of People & Culture.

THE POSITION

Reporting to the Director of People & Culture, it is the mission and intent of this position to take responsibility for all aspects of People & Culture functions, from daily operations, P&C administration, talent acquisition, internal & external communication, colleague relations activities, and support full spectrum of People & Culture services.

The successful candidate will be a key facilitator for colleague engagement and colleague wellbeing and a true ambassador of our MOHG culture and winning behaviors.

As P&C Manager you will be responsible for the following tasks:

• Supporting, developing, implementing, and adhere to corporate & hotel People & Culture policies and procedures
• Understanding and assisting the Director of People & Culture in the preparation of the hotel People & Culture Budget and Strategy in line with the Hotel Strategic & Business Plan
• Managing all vacancies and recruitment function, in line with budget requirements, reviewing where necessary in line with operational needs
• Providing specialized People & Culture support (coaching, counselling, performance management etc.) to Department Heads and colleagues to achieve the hotel strategic business objectives 
• Managing all employees’ procedures with regard to starters, transfers, promotions and variations plus leavers 
• Ensuring that all People & Culture administration procedures are carried out in accordance with hotel and legal requirements and with compliance to relevant local labor laws
• Completing day to day personnel administration in response to requests and action plans 
• Managing and administrating disciplinary procedures in conjunction with the Director of People & Culture
• Managing effective employees’ relations regarding employee welfare, health, hygiene, and safety are well maintained 
• Keep abreast of newest trends and innovations in the marketplace, be aware of competitors, and suggest adjustments or new projects
• Overseeing the day-to-day People & Culture operations and the workflow of the department 
• Represent the Director of People & Culture in his/her absence

As People & Culture Manager, we expect from you:   

• Vocational Training in Human Resources. 3 years’ experience in a similar role within luxury hospitality
• Very good MS Office knowledge and IT skills; Knowledge of “Workday” system would be advantageous  
• Discrete, loyal and reliable 
• Approachable, open-minded and fair 
• Effective time management, communication, and professional presentation skills
• Must possess excellent organizational, administrative and interpersonal skills 
• Ability to multi-task and balance the priorities of the position
• Quality driven with a passion for excellence
• Excellent written and verbal communication skills in French and English.