Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
Duties and responsibilities:
Operate the switchboard according to policies and procedures set by Front Office Manager
Answer the telephone in utmost clarity and offer assistance to callers
Manage and oversee instant messaging channels
Relay all messages accurately and promptly for guests and colleagues
Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur
Follow proper procedures for handling matters of emergency
Provide service and information regarding hotel facilities to guests and outside calls
Be well-informed concerning all events which take place in the hotel
Have on-hand information relating to Mandarin Oriental Hotel Group (i.e. telephone numbers of other properties, names of personnel, etc.)
Maintain "Privacy of Communication" while on duty
Be punctual at all times and adhere to general hotel rules strictly
Carry out the duties assigned by the Front Office Manager
Requirements:
Full proficiency in English and Italian; an additional language is preferred
Excellent overall communication skills
Basic computer and typing skills
Able to multi-task
Strong desire to provide excellent guest service
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
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