SPA CONCIERGE (PART-TIME)

Mandarin Oriental, Boston is looking for a Spa Concierge to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region.  Join our team at Boston’s award-winning, Forbes Travel Guide 5-Star hotel and spa with AAA Guide’s 5-diamond designation.   

The Spa at Mandarin Oriental is Boston’s acclaimed, first Forbes Travel Guide 5-Star Spa with consistent regional and national accolades and recognition.

About the job

Based at the Mandarin Oriental Boston / within the Spa Department in Boston, Massachusetts, the Part-time Spa Concierge position is responsible for assisting guests with check-ins and check-outs, booking reservations, assisting guests with all inquiries, as well as provide retail information, help with displays and retail sales. 

It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.  

The Spa Concierge reports to the Director of Spa and Wellness and Spa Managers.

As Part-time Spa Concierge you will responsible for the following duties:

• Welcome and register spa guests upon arrival according to spa standards. 
• Assist guests with phone inquiries, spa reservations, retail sales, and gift certificates.
• Provide quality service by responding to guest’s requests promptly, efficiently and courteously.  
• Dealing with enquiries both in person, over the phone, text message, and via e-mail.  
• Address, check and register special guests' preferences recorded in the spa’s PMS.  
• Provide pre-arrival support for upcoming spa guests including full knowledge of all spa treatments offered and any current promotions.
• Anticipate guests' needs to provide an exceptional and unique guest experience in line with MOHG standards.
• Support the spa team in providing a seamless journey for all spa guests.
• Review invoices and accounts according to spa and hotel policy and procedures.
• Take payments and handle cash float properly as outlined in the MOHG’s standards.  
• Showing co-operation and support to all hotel and Residences colleagues. 
• Stay current with developments, procedures and news through hotel communication channels.  
• Perform any other reasonable duty as required by the Management Team. 

As Part-time Spa Concierge, we expect from you: 

• Have a minimum of 1-year experience in a similar position, preferably in a luxury setting.
• Maintaining a flexible schedule is required, including weekends and holidays.
• Exhibit excellent communication and organization skills.
• Thriving in a high-pace and dynamic operation. 
• Conscientiously working together with other colleagues.
• Maintaining a pleasant, friendly and helpful manner.
• Consistently clean and healthy personal hygiene and grooming.
• Working in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Consistently delighting and satisfying our guests.
• Handling guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages.

• Meals served while on duty.
• Discounted colleague parking available.
• Daily uniform laundering.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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