Have deep knowledge of the hotel pricing policy, accommodation options and outlets to ensure that the Revenue Management strategy is correctly applied.
Follow applicable SOPs within the department.
Follow up Reservations trace report daily to make sure all the pending actions will be attended on due course.
Enter accurate information in PMS following MOHG Data entry guidelines and GDPR compliance.
Create, modify and maintain guest profiles to ensure a clean data base.
Process and revise reservations received daily by other distribution channels in order to ensure maximum accuracy.
Manage reservations amendments when required as to keep all guest and stay details duly updated to meet the new guests’ needs.
Manage cancellations and make sure additional services are also cancelled accordingly.
Follow up and require any missing information that has not been provided by the guest before the arrival in accordance to the standard of service procedures to ensure that we are able to personalize our guests’ welcome and stay.
Co-operate with other members of the team as required for projects
Revenue:
Attend to the Operations meeting when required to exchange relevant information related to Operations.
Attend to the reservations daily meetings, provide feed-back and follow up on any action required.
Assist RRM with contracts loading and hotel content revision when required.
Alert the RRM of any change in the hotel availability that may have an impact on the sell strategy to ensure that the require actions are taken in due course.
Inform the RRM of any reservation whose revenue may have a relevant impact on the room forecast.
Contribute to the improvement of Reservations Department by assisting in revenue projects.
