Duties and Responsibilities

Major responsibilities:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Deliver in room dining order to the guests in a timely manner, within the quoted time
• Set up tables up to our standards as per side work description
• Set up the dining table and or tray according to the order accurately in timely manner
• Mark tables appropriately to food order for each course
• Pick up the table after the use by the guests or as per guest’s request.
• Verify guest satisfaction before leaving the room
• To wish each and every guest a good day/evening before departing the room
• Check accuracy of order before delivering – be sure it is complete.
• Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
• Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
• Do all the side works and preparations of the equipments for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it.
• Anticipate guest needs, as to where guests will never have to ask for anything
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Attend all food and beverage training classes
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal/communication meeting
• Attend monthly department meeting
• Generate a good atmosphere
• Assist order taker when necessary
• Pick up trays and trolleys on a timely manner

Requirement on Core Competencies

The incumbent will require the following personal attributes:

Delighting our Clients

• Awareness and sensitivity to the concept of luxury and quality.
• Responsive and genuine with customers.
• Sustains performance.
• Confident with customers.

Working with Colleagues

• Communicates a compelling vision.
• Inspires co-operation and commitment.
• Adapts work style and ethics appropriately.
• Actively listens and builds on other ideas.
• Effectively understands and uses resources.
• Is culturally sensitive.

Promoting a Climate of Enthusiasm

• Has energy and drive.
• A sense of urgency.
• Motivating individual.
• Communicates clearly.
• Open to feedback and learning.
• Possess potential to grow.

Being the Best

• Achievement orientated.
• Makes things happen.
• Has presence.
• Has positive impact and influence.
• Generates, innovative options.
• Adapts plans to suit change.
• Seeks continuous improvement opportunities.

Delivering Shareholder Value

• Takes a general/high level view and keeps in focus.
• Understands and knows the business market.
• Clearly understands effective operating of a hotel.
• Develops and implements strategy.
• Adapts strategies to changes.
• Aligns plans to strategies.
• Continuously seeks new opportunities.

Playing by the Rules

• Operates ethically.
• High level of personal integrity.

Acting with Responsibility

• Can identify core issues and problems.

• Emotionally stable and mature.
• Accepts feedback.
• Coaches others.
• Manages responsibilities.

Requirements

Mandatory

• Have a minimum of 2 years experience in similar position in a luxury hotel property
• Reading, writing and oral proficiency in the English language.
• Willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation.
• Be able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest
• Have the ability to handle guest requests in a detailed manner