• Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
• Conduct floor patrols during tour of duty.
• Assist guests and colleagues on all security and safety related enquiries.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Effectively distribute keys in accordance with key control policy and conduct daily audits.
• Act as a member of hotel emergency response team.
• Assist Fire Safety Director and conduct related responsibilities.
• Enforce all hotel and security rules and regulations.
• Constantly maintain a high degree of professionalism at all times.
• Troubleshoot all locks and in room safes.
• Assist when needed in other areas of hotel in the event of an emergency.
• Other duties as assigned by management.

Human Resources responsibilities:

• Maintain high ethical standards.
• Treat all guests and colleagues with respect.

Requirement on Core Competencies

The incumbent will require the following personal attributes:

Delighting our clients

• Display a superior service orientation to our guests.
• Anticipate and understands the needs of our guests.
• Respond effectively to guests and internal customer needs.
• Display a professional attitude.

Working with Colleagues

• Display a service orientation to our Colleague needs.
• Respond effectively to Colleague needs.
• Display a professional attitude to our Colleagues.

Promoting a Climate of Enthusiasm

• Maintain high energy and drive.
• Always has a sense of urgency to guest needs.

Being the Best

• Promote continuous improvement within Security Department.
• Continuously maintain the competitive edge of our competitive set in technology and human resources.

Delivering Shareholder Value

• Maximize profits by minimizing losses.
• Maximize a profitable return to our owners by exercising effective cost control.

Playing by the Rules

• Sets examples for all to follow and not being the exception to the rules.
• Accept responsibility for compliance with rules and regulations.

Acting with Responsibility

• Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
• Has the quality of knowing what has to be done.
• Is cooperative and open-minded in working with others.
• Be able to effectively turn defensive situations into supportive relationships.
• Handle situations without raising antagonism or hostility.

Requirements

Mandatory

• A minimum of 2 years experience in a security environment.
• A minimum of 1 year experience in a customer service environment.
• Excellent written and verbal communication skills.

Desirable

• CPR/First Aid/AED certified