Duties and Responsibilities

• Build and maintain strong guest relationships to encourage repeat business.
• Personally engage with VIPs and regular guests, ensuring personalized service.
• Implement guest recognition programs to enhance guest loyalty.
• Handle guest complaints and feedback professionally, ensuring swift resolution.
• Ensure that the restaurant maintains Forbes and LQE (Legendary Quality Experience) standards at all times.
• Conduct regular mystery guest evaluations and implement action plans for improvement.
• Lead, motivate, and develop the restaurant team to deliver outstanding service.
• Ensure structured onboarding for new hires and continuous training for all employees.
• Implement cross-training programs to enhance team flexibility and efficiency.
• Provide real-time coaching to maintain high standards of performance.
• Conduct performance evaluations and create individual development plans for team members.
• Drive sales growth and revenue strategies through effective menu pricing and upselling.
• Ensure strict cost control on payroll, food & beverage costs, and operating expenses.
• Analyze P&L reports monthly and create action plans for improving revenue and profitability.
• Develop and execute marketing initiatives in collaboration with the marketing team to attract more guests.
• Ensure smooth daily restaurant operations, from opening to closing procedures.
• Monitor service flow, table turnover, and seating optimization.
• Implement and enforce sequence of service to maintain consistency.
• Ensure all OS&E (Operating Supplies & Equipment) are well-maintained and in optimal condition.
• Work closely with the culinary team to review menu changes, food quality, and portion control.
• Work with the marketing team to create promotional campaigns, seasonal events, and partnerships.
• Identify opportunities for attracting corporate clients and private dining reservations.
• Stay updated with F&B industry trends and guest expectations to keep the outlet competitive.
• Introduce innovative guest experiences, such as themed dining events and tasting menus.
• Ensure full compliance with health & safety, hygiene (HACCP), and fire safety regulations.
• Implement sustainability initiatives such as reducing food waste and single-use plastics.
• Oversee proper handling, storage, and disposal of food and beverages.

  Qualifications & Experience Required

• Minimum 3-5 years of experience in a similar role within a luxury hotel or fine dining restaurant.
• Strong leadership and team management skills.
• Knowledge of restaurant financials, cost control, and revenue management.
• Excellent communication skills and guest engagement abilities.
• Understanding of marketing, promotions, and digital branding trends.