Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
Ensure LQE and MOQA is delivered and a smooth and successful operation is carried out in these areas daily
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPsCo-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Inspect VIP arrival rooms with appropriate amenities set up
Ensure effective communication via daily briefings and weekly updates within the department.
Ensure that standards, policies and procedures are maintained
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives
Requirements
Minimum of 3 years Front Office Management experience in a luxury operation
Excellent written and verbal communication skills in the English and Turkish language
To provide a welcoming first impression to guests staying at Mandarin Oriental, Bodrum and fully meet and exceed their needs whilst staying at the resort until their departure.
Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top stu...
Sign up for Job Alerts
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
