Duties and Supporting Responsibilities:

• Provide leadership and support for Restaurant colleagues.
• Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency, and creativity in the Restaurant.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the Restaurant at all times.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures.
• To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
• Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
• Carry out any other reasonable duties and responsibilities as assigned.
• Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.

Job Request:

• Strong interpersonal and problem-solving abilities.
• Excellent food and beverage product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• English language skills.