Objective
The Manager, Digital Experience supports the global digital strategy for the MOHG website experience and guest app including the content and booking engine. The role is responsible for updating and managing content, creating exceptional and differentiated digital brand experiences through the website and app in addition to increasing direct bookings via mandarinoriental.com.
The Manager, Digital Experience will work with corporate and hotel stakeholders to maintain and update MOHG’s digital platforms and optimise all aspects of the Group’s digital approach to drive guest conversion. The role requires high levels of organisation and prioritisation to manage content requests from hotels and other stakeholders.
The Manager, Digital Experience is tasked with maximising revenue growth via direct web platforms. The role maintains strong digital and retailing acumen, to enhance our customer digital experience and drive conversion rate improvements across auxiliary products including Gift Cards, Food & Beverage, Spa & branded products.
The Manager, Digital Experience is responsible for coordinating and retailing hotel content, delivering a customer-centric web and app experience while utilising retailing best practices to drive customer engagement & purchases.
The role maintains exceptional problem-solving and communications skills and is naturally creative, pragmatic, and collaborative. As well as utilising eCommerce best practice to inform web strategy, the Manager, Digital Experience will incorporate data & analytics inputs to improve customer flow & generate increased revenue.
Roles & Responsibilities
Minimum Job Requirements
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