Mandarin Oriental Punta Negra, Mallorca is looking for an IT Manager to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the IT Manager, you will be responsible for overseeing the hotel’s information systems, communication networks, and multimedia systems, ensuring their optimal performance, security, and integration to support daily operations and guest services.

As IT Manager, you will be responsible for the following duties:

• Administer and maintain IT systems, hardware, operating systems, and backups to ensure smooth operation and security.
• Manage the hotel’s telephone and mobile phone systems, including new line requests, expense monitoring, and hardware configuration.
• Oversee software applications, including installation, updates, and troubleshooting in collaboration with suppliers.
• Coordinate end-user support, ensuring efficient and effective use of IT systems and applications.
• Manage and troubleshoot the hotel’s network, ensuring both admin and guest networks run smoothly.
• Provide desktop and laptop support, including hardware and software maintenance.
• Lead and coordinate IT projects, from design to implementation, ensuring they meet hotel specifications.
• Collaborate with the L&D Manager to deliver IT training for staff and ensure continuous learning.

As IT Manager, we expect from you: 

Experience and education

• Degree holder or a master’s degree in IT&T
• Proven experience of providing general IT and consumer electronics hardware/software technical support, preferably in the luxury hospitality industry

Technical Skills

• Prioritisation and organisational skills necessary to meet deadlines and project execution.
• Able to deliver high quality customer service
• Excellent problem-solving skills
• Effective communication skills both written and spoken, in Spanish and English.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Knowledge of specific hospitality industry applications is desirable

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?