Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino
Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The IT Manager is responsible for the efficient operation of applications, hardware and telecommunications systems in the hotel. This includes consultation with users to ensure that telecommunications and internet systems conform to their hardware, software and system specifications.

Duties & Responsibilities:

• Maintains existing information systems (hardware and software).
• Provides supervision, direction and leadership to team members or interns.
• Establishes and maintains procedures to ensure hardware and software systems are consistent with user specifications. Ensures that effective support is available from appropriate vendor as needed.
• Assists to ensure IT policies and procedures are carried out.
• Develops and manages delivery of technology training programs for all hotel colleagues.
• Cooperates and coordinates teamwork with other departments.
• Consults with users to determine hardware, software or system functional specifications.
• Develops and maintains, in cooperation with the Purchasing Department, a supplier and product list for all stock data processing supplies.
• Coordinates and oversees the timely repair and maintenance of telecommunications equipment by outside contractors.
• Documents all hardware and software problems, repairs, and modifications.
• Develops and documents procedures for users, as well as system design and/or function.  
• Establishes and maintains user procedures and hardware familiarization for all systems.
• Establishes and maintains backup procedures for all systems to ensure protection from loss of data
• Ensures procedures comply with corporate and local policies.
• Performs PC troubleshooting to isolate and diagnose common problems.
• Upgrades network hardware and software components as required.
• Conducts self in a professional manner at all times to reflect the high standards of the resort.

Qualifications / Experience:

• Experience in supervising a team
• Strong knowledge and ability of providing general IT and consumer electronics hardware/software technical support
• Knowledge of computer software and hardware; data communications equipment and protocols
• Knowledge of specific hospitality industry applications is desirable
• Must be able to assist hotel guests with technical requirements and problems, internet issues and in-room technology
• Reading, writing and oral proficiency in Greek & English language

Benefits

We offer exciting benefits including and not limited to:

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Free laundry for uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Task force Opportunities across the Group of Mandarin Oriental.
• Colleague Social events and Wellness programs.
• Various discounts provided within the Resort and in the nearby area.
  MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate
  MOComp: Complimentary room nights and a selection of additional benefits and discounts  through our new MOcomp benefits program