In- Room Dining Manager

Mandarin Oriental New York is looking for an In-Room Dining Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the In-Room Dining Manager is responsible for an efficient operation of the department and meets guests’ expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed and are consistent. The In-Room Dining Manager reports to the Director of In Room Dining.

As In Room Dining Manager, you will be responsible for the following duties:

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement, Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide leadership and support for assistant managers, order takers, servers and mini bar attendants, Train, evaluate, and schedule Room Service staff to include, assistant manager, order takers, servers and mini bar attendants, Performs administrative duties such as, but not limited to, scheduling, payroll and inventory, stock replenishment, etc, Inspects Room Service area, floors, and service landings to ensure standards of service are maintained.
• Responds to guest inquiries and coordinates special arrangements, Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary, Implements new menus and promotions such as holiday and special event promotions, Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas, Attend pre-conference and post conference meetings, Perform daily departmental meeting with all Room Service Staff to engage and motivate, Manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set-up and breakdown of special events, Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner, Maintain an active trace system for guest history on their F&B preferences, Audit checks when necessary, Ensure all guest orders, including amenities are delivered in a timely manner and in line with company standards
• Maintain compliance with FLHSS standards, Performs a variety of other duties as assigned by the Director of In-Room Dining, Report all suspicious persons or activities and hazardous or unsafe conditions to the management, Understands and follow the laws and guidelines for beverage service,
• Highly knowledgeable about the Reservation System and InfoGenesis POS system, Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable, Ensures menu descriptions are up to date and distributed appropriately, Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
• Develop monthly forecast, Monitor payroll of department, Review and approve departmental PAFs, Attend scheduled food and beverage meetings, Revise standard and procedures for department, as necessary

As In Room Dining Manager, we expect from you: 

• Reading, writing and oral proficiency in the English language, Willing to work a flexible schedule, including weekends, and holidays, Maintain a clean and healthy personal hygiene and grooming, Work in a safe, prudent and organized manner, Be able to relate to all levels of guests and management.
• Have a minimum of 2 years experience F&B management or supervisory experience in a similar position in a luxury hotel property, Have the ability to handle multiple tasks at one time, Have superior communication and organization skills, Be able to consistently delight and satisfy our guest
• Regularly required to stand. Frequently required to walk, and occasionally required to sit; use hands to finger, handle, or feel and talk or hear, Ability to lift 25+ pounds.

 The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

•  Salary $75,000 to $85,000 salary- commensurate with experience
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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