Assistant Director of Food and Beverage

Mandarin Oriental New York is looking for an Assistant Director of Food and Beverage to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the Assistant Director of Food and Beverage is responsible to work closely with the Director of Food & Beverage and Executive Chef to ensure the successful operation of all Food and Beverage Outlets and operations. The Assistant Director of Food and Beverage reports to the Director of Food and Beverage.

As Assistant Director of Food and Beverage, you will be responsible for the following duties:

• Will execute all operational and strategic initiatives that have been discussed and initiated. Will provide feedback and alternatives.
• Preparation of strategic business plans for the hotel specifically pertaining to Operations.
• Formulation and implementation of strategic direction for the hotel’s involvement in the local community.
• Development of lower and middle management executives through coaching, mentoring and through constant formal interactions at specific yet periodic intervals. To use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback.
• Development and maintenance of business through effective guest relations
• Recruit and train staff in accordance with hotel guidelines
• Regularly ensure all staff are well groomed and in correct uniform
• Regularly review staff performance in accordance with hotel guidelines
• Remain up to date with local and international restaurant trends

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.  

As Assistant Director of Food and Beverage, we expect from you: 

• A minimum of 5 years Restaurant Management in luxury hotel environment
• Strong written and verbal communication skills in the English Language
• Skill in organizing resources and establishing priorities
• Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects
• Ability to supervise and train employees
• Knowledge of office management principles and procedures
• Knowledge of industry including standards, products, and procedures.
• Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions
• Professional appearance and demeanor
• Knowledgeable in Infogenesis and Open Table Reservations
• Understands forecasting, budgeting and staffing
• Excellent interpersonal communication skills
• High level of logical, organizational, and accuracy skills
• Must be able to multi-task
• Ability to handle stress effectively
• Ability to work long or odd hours as needed
• Have a strong sense of responsibility for financial goals set forward by the company
• Have a strong sense of responsibility for guest and colleague satisfaction scores.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary $120,000 to $125,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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