Duties and Responsibilities

Guest’s Requests:

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
• Promote and recognize opportunities to provide guest service above and beyond all expectation
• Monitor correct handling of all guest requests

Guestrooms and Public Areas:

• Perform daily inspection guestrooms and corridors and back of house pantry areas, to ensure that the highest standards are met.
• Monitor progress; ensure completion of guest rooms always referring to the guest’s arrival time as a reference.

Guests’ Requests Handling:

• Respond to guest questions. Provide guest assistance, direction and information as requested. 
• Conduct daily communication meetings with Room Attendants to ensure that all guest special requests are met.
• Perform line level functions in emergency situations.

General Management:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Motivate, train, supervise, evaluate and discipline all Room Attendants.
• Follow and implement the daily and weekly planned assignments given by the Executive Housekeeper.
• Perform administrative duties such as updating room status and engineering requests.
• Maintain an ongoing Safe & Sound program in your designated area.
• Perform any tasks as assigned by the Management