Hotel Manager
-
Mandarin Oriental, Muscat
Hotel Manager
Mandarin Oriental Muscat is looking for a Hotel Manager to join our Executive team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
About the job
Hotel Manager reports to the General Manager.
As Hotel Manager, you will be responsible for the following duties:
- General:
- Manage and ensure coordination between all the operational departments of the hotel.
- Ensure guest satisfaction is maintain at the highest possible levels.
- Chair the Fire, Life, Health, Safety, Security and Sustainability program.
- Preside meeting related to quality assurance, and VIP handling.
- Ensure all corporate and hotel policies and standard operating procedures are distributed and known by the colleagues.
- Ensure any new hotel strategy, information is cascade down to all colleagues.
- Work closely with the MarCom Manager to ensure hotel operational activations remain frequent, impactful and vibrant. Also, ensure guest feedback/complaints are swiftly handled.
- Assist the Sales team in their effort and ensure operational coordination.
- Hold monthly meetings with all operational division and departmental heads.
- Spend approximately 75% of your time in operations and in the hotel lobby, and 25% on meetings and administrative tasks.
- Follow and uphold MOHG Code of Conduct.
- Support all learning, development and social corporate activities.
- Operational:
Assisting the General Manager
- To translate and execute strategies into operational excellence.
- To take responsibility for the hotel when the General Manager is not present.
- Will provide input for the creation and implementation of promotional activities with all Divisions.
Working with Operational Division Heads
- To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.
- To ensure coordination and continuous focus on all Quality Monitoring tools / Key Performance Indicators (KPI), including LRA, LQE, and TrustYou.
- Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
- Thoroughly investigate all guest feedback and report to the General Manager with plans of action.
- Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
- Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
- Good personal contact with all staff is essential. Bring to the attention of the General Manager any potential problems or needs of any individuals or groups of colleagues.
- Continuously review ways of improving the standard processes in customer service.
- Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
- Monitor and review merchandising presentations of all departments and make recommendations if necessary.
- Inspect facilities continuously. Inspect, at least weekly, floors and various rooms & suites. Report to appropriate department heads any deficiencies and follow up to ensure corrective and preventative actions are taken.
Working with Division Heads/Department Heads on the Safe, Sound & Sustainable by Mandarin Oriental Processes
- To orchestrate and direct the annual Safe, Sound & Sustainable by Mandarin Oriental Audit.
- To chair the monthly Risk Management Committee meetings while ensuring full compliance by all Divisions.
- To grow and improve our sustainability efforts as per set targets.
- To ensure that guests and colleagues are constantly in an occupationally safe, healthy and secure environment.
Assuming Financial Responsibility
- Support the Director of Finance in the preparation and implementation of the budget.
- Provide assistance and professional input with the development of Profit Maximising Initiatives and revenue generating strategies.
- Responsible for the rationalization of both the fixed and variable operational expenses.
- Ensure alignment with the financial objectives and forecasts, as approved by the hotel owners.
- Work with the Director of Finance to initiate periodic financial training sessions for non-finance colleagues.
- Assist in conducting monthly departmental financial reviews.
- Ensure all managers have an understanding of the financial aspects of the hotel.
Supporting the Human Resources Department
- Active participation in Career Development programmes for colleagues.
- Act as the mentor and coach for managers by engaging them in projects and learning initiatives, and ensuring that appraisals and feedback sessions are regularly held.
- Offer assistance in analysing and planning labour costs to ensure productivity, operationally-effective colleagues and payroll costs.
- Significant controls and ideas will need to be generated to look at casual and permanent colleagues in operational areas.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
We’re Fans. Are you?