Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
Demonstrate self-confidence and a high level of commitment when in service
Have a correct and conscious behavior with regards to guests, colleagues and the resort's property, reporting every suspicious circumstance to management
Provide excellent service at all times
Ensure that reservations are handled in a friendly and professional manner
Assist guests courteously and efficiently
Set up tables as per the standard
Collect and update guests’ database
Organize the menus for each service and ensure that they are cleaned and in good condition, also checking the menus’ stock level
Present menus and wine lists, also assisting during service
Collect daily newspapers and set them up accordingly
Requirements:
Minimum 3-years experience in a similar position, preferably within the luxury environment
Reading, writing and oral proficiency in English and Italian
High standard of verbal communication, social skills and up-selling skills
Flexible and willing to work on evenings/weekends/holidays
Able to handle multiple tasks at once
Thank you
Please indicate your department, category and hotel preferences and we will email you regular job alerts.
Thank you
This website uses cookies.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
CLICK HERE to read our Cookie Policy.
CLICK HERE to read our full Privacy Policy.