Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.
Duties and responsibilities:
Proactively welcome and greet all guests and visitors to the F&B outlet
Professionally seat guests offering them menus and drinks
Provide explanations of the menu and recommend wine as appropriate
Address special guests’ preferences as recorded in guests’ history profiles
Handle guests’ complaints in a highly professional manner
Ensure that all equipment, crockery, cutlery and glassware are cleaned regularly and to a high standard
Anticipate guests’ needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards
Maintain high team focus by showing co-operation and support to all the colleagues
Attend daily meetings
Perform any other reasonable duty as required by management
Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards
Requirements:
Mandatory:
Minimum 5-years experience within a luxury resort/hotel’s outlet
Proficiency in English, Italian and an additional language
Able to multitask and manage time
Excellent guest service attitude
Passionate about food & beverages
Charming and outgoing personality with excellent manners and communication skills
Team-work skills and attitude
Willing to attend training sessions as provided by management to develop own skills
Able to stand for extended periods of time
Good IT skills
Flexible schedules and working hours plus the willingness to work on weekends and holidays
Desirable:
HACCP Certificate
A Tourism or Hospitality degree
International work experiences
Wine course certification
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