Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
Greet and escort guests promptly to their rooms
Handle cash drawer properly as outlined in the MOHG Controller’s manual
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Work as a shift leader and ensure the operational tasks are completed or hand over to next shift properly.
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly.
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.
To assist with the review of daily arrivals, allocation of rooms according to the requirements of the guest.
To assist with group preparation and guest room allocation.
To assist in preparation of VIP guest and Long Stay guest rooms.
To take full ownership of the Rooms Controller role when required.
Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Communicate clearly with the Night Auditor and Accounts Department
Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
Perform assistance to guests in any area of the hotel.
Perform any other reasonable duties as required by the Assistant Front Office Manager.
Perform any tasks as assigned by the Management
Perform Night Shifts
To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
· Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times
· Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times
· Maintai...
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