· Ensures all colleagues maintain a high standard of personal hygiene and grooming at all times

· Ensures colleagues wear designated uniforms which are well pressed and in a good state of repair and that name badges are worn at all times

· Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner

· Handles guest complaints or problems promptly, ensuring that any resolved/unresolved incidents are reported to the manager in a timely manner

· Ensures hotel policies and procedures are adhered to

· Ensures statutory rules and regulations are adhered to e.g. Health & Safety at Work, Weights and Measures, licensing laws etc.

· Demonstrates a working knowledge of fire prevention and ensures colleagues follow evacuation procedures on hearing the alarm

· Demonstrates security conscious behaviors in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager

· Attends meetings and training sessions that may be beneficial personally or to the banquet operation Duties and Supporting Responsibilities

· Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

· To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.

· To be able to lead and communicate with his/her colleagues during the outlet operation.

· To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.

· To assist the Outlet Manager in enabling employees to consistently achieve the service and product delivery standards with a high degree of client care and service at all times.

· Oversees the set-up and operation of a station/section in a restaurant.

· Provide services for guest such as order taker, promoting the restaurant food and beverages.

· To Ensure that all in-house VIP's list and amenities are registered and any relevant information is discussed.

· Provide recommendation and prepare wine choice for the guest.

· To co-ordinate the service of food and beverage efficiently and accurately.

· To report and follow up all maintenance defaults affecting efficient and professional delivery of service.

· To serve food and beverages at the pool area and take care of the Pool area.

· To involve with service related to VIP guests.

· To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.

· To identify and carry out any specific training and development needs among the team.

· To perform and check all duties related to outlet opening/closing check list.

· Perform any other reasonable duties as required by the Outlet Manager.

· To carry out and supervise daily, weekly and monthly inventory.

· Responsible for cash float and cashiering.

· To maintain and order all the store requisition.

· To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Macau/Group generally.

· To maintain all Hotel’s assets.