Prepares for day’s arrivals, accountable for knowing, acting on and obtaining new preferences

Stays informed of when VIP/Special Attention and first time guests are arriving and greets and escorts these guest to their rooms

Bids farewell upon guest departure

Interacts with guests in the lobby and is visible at the front desk, lobby  or Guest Recognition 90% of the time

Co-ordinates amenity deliveries on the day of arrival with relevant departments for each listed guest, based on their personal guest preferences

Attends outlet or guest-related departmental briefings on a monthly basis

Supports the Guest Recognition Manager

Pro- actively approaches in–house guests and develops customer relations to deliver guest satisfaction and obtain feedback on hotel services and facilities; thereafter communicates to the colleagues concerned

Invites VIP and guest for photo taking

Handles in-house guest information inquiries as required

Handles possible guest complains

 Responsible for maintaining the Legendary Quality Experience – LQE

Has good knowledge of F/B-Room Service amenities

Has good knowledge of Housekeeping room check task      

Be responsible for fax machines and children’s toy inventory

Perform any other duties as required by the Department Head from time to time