•    Responsible to meet and greet guests
•    To obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio
•    To ensure guests’ stays are comfortable and guest needs are met
•    To maintain quality and personal services at all times
•    Ensure effective implementation of the IMS policy and procedures
•    Ensure continuous training and awareness of the IMS system
•    Ensure OTPs are monitored and acted upon
•    Identify areas of improvement through CPAR or suggestions
•    Ensure operational compliance to legal regulations and other requirements
•    Identification of new activities that are in relation to EASI and HIRADC.
•    To edit, correct incomplete and/or poorly entered profiles and follow up with colleagues who have input incorrect addresses or profiles and take appropriate action
•    Responsible for maintaining the LQE
•    Carries out Lobby Duty during peak hours and to meet and greet guests upon arrival 
•    To ensure all rooms assigned for arrivals are ready prior to guest’s check in
•    Checking of VIP’s room prior to arrival ensuring all known amenities are setup
•    Provides quality service to guests by responding to their requests promptly, efficient and courteous manner during check-in, check-out and during their stay
•    Attends FO/ Rooms briefings and regular or related meetings regarding guest recognition and database 
•    Ensures birthday/ anniversaries/ honeymooner setup for in-house and future arrival guests 
•    Co-ordinates service and amenity deliveries for each repeat guest based on personal guest preferences