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Guest Services Agent

  • JR-00784
  • Front Office
  • Full time
  • Permanent
  • Mandarin Oriental, Kuala Lumpur
  • Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.

  • Ensure effective implementation of the IMS policy and procedures

  • Ensure continuous training and awareness of the IMS system

  • Ensure OTPs are monitored and acted upon

  • Identify areas of improvement through CPAR or suggestions

  • Ensure operational compliance to legal regulations and other requirements

  • Identification of new activities that are in relation to EASI and HIRADC.

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Guest Relations Executive

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•    Responsible to meet and greet guests •    To obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio •    To ensure guests’ stays are comfortable and guest nee...

Guest Relations Executive

Permanent Mandarin Oriental, Kuala Lumpur JR-00724 Kuala Lumpur Selangor Malaysia Kuala Lumpur Front Office Full time
•    Responsible to meet and greet guests •    To obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio •    To ensure guests’ stays are comfortable and guest nee...

Guest Relations Officer - Arab Speaking

Permanent Mandarin Oriental, Kuala Lumpur JR-00745 Kuala Lumpur Selangor Malaysia Kuala Lumpur Front Office Full time
•    Supports the Guest Relations Manager  •    Supervises and leads the Guest Services Agents •    Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities •    Promotes importance...

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