An ideal candidate must have previous internship or relevant work experience in a luxury hotel environment and speak Russian, French, Italian, Spanish, German or Arabic language in addition to English.
Responsibilities
Have a very good understanding of the hotel’s concept and offerings including promotions and be able to verbally explain those to the guests.
Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested.
Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met.
Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking…)
Offer Consistently professional, friendly, warm and engaging service.
Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest.
Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager.
To bid friendly farewell to guests and sincerely thank them for their visit.
To keep the lobby in line with excellence standards.
Maintain effective communication with all related departments (F&B, Spa, Hsk, Concierge) to ensure a smooth service delivery.
To maintain all guest supplies in appropriate levels.
Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
Deal promptly, efficiently and pleasantly with any queries.
Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
Ensure that Mandarin Oriental Jumeira’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences.
Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
Create WOW moments to surprise and delight guests in the outlets through gestures and other actions.
Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
The candidate must have a minimum of 1 year experience working in Food and Beverage department in a 5-star hotel environment. Ability to speak additional language such as French, Russian, Italian, German or Spanish is an advantage.
The Club Lounge Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge services in accordance with Legendary Quality Experiences.
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