Preferred Language

Home
Art, Painting, Adult, Female, Person, Woman, Modern Art, Male, Man, Anime

Club Lounge Executive

  • 540893
  • Rooms
  • Full time
  • Emirates Palace Mandarin Oriental, Abu Dhabi

Main Responsibilities

Administration

  • Greet and escort guests promptly to their rooms
  • Handle cash drawer properly as outlined in the MOHG Controller’s manual
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • Address special guest preferences recorded in guest history profiles
  • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunication, Reservations, Butler and Room Service colleagues
  • Handle guests’ incoming and outgoing correspondence (facsimile, messages, mail, etc.)
  • Performs Check-in & Check-out
  • Communicate clearly with the Night Auditor and Accounts Department
  • Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
  • Perform assistance to guests in any area of the hotel
  • Perform assistance to guests in all hotel areas
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed
  • To be fully conversant with the hotel’s services and facilities i.e. Business Centre, restaurants, spa etc. and to actively promote and up sell these
  • Work very closely with Concierge team to ensure delivery of the Mandarin Oriental personalized service to the guests.
  • Work closely with all departments to ensure delivery of Mandarin Oriental exceptional service
  • Ensure to protect guest information
  • Perform any other reasonable duties as required by the Club Lounge Supervisor/Manager
  • Perform any tasks as assigned by the Management. 

 Food and Beverage 

  • Sets up the Breakfast buffet and prepares the lounge for breakfast service.
  • Seats the guest and provides excellent service for breakfast and drink service.
  • Sets up the buffets on time and replenishes them if necessary.
  • Clears and resets the tables.
  • Prepares and serves drinks and cocktails.
  • Keeps the pantry and lounge in perfect condition.
  • Cleans the operating equipment if there is no steward in the afternoon/evening.
  • Serves welcome drink when there is a check-in.
  • Counts the operating equipment.
  • Collects the orders from the storeroom.
  • Prepares the operating equipment daily for the service.
  • Brings down the dirty linen to the linen room.
  • Orders and collects clean linen.
  • Participates in food and beverage, linen and operating equipment inventory.

 Maintaining Standards

  • Greet guests with a smile and warm welcome.
  • Attend to guest timely needs for deliveries.
  • Ability to understand guest inquiries and provide a response.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Ability to analyze and resolve problems exercising good judgement.
  • Must have a professional image and personality exuding confidence.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
  • Accommodate all guest requests in an accurate and efficient manner.
  • Maintain cleanliness and working condition of departmental equipment/supplies.
  • Maintain the condition of Club Lounge and pantry.

Apply Now

Not You?

Thank you

Front Office Supervisor

Mandarin Oriental Downtown, Dubai 540566 Dubai Dubai United Arab Emirates Dubai Rooms Front Office, Rooms, Supervisory Full time
We seek a passionate and committed Front Office Supervisor to join our pre-opening team. If you are driven to deliver memorable guest experiences, a leader with impeccable attention to detail and ready to contribute to the success of the Hotel, we...

Assistant Director of Food & Beverage

Emirates Palace Mandarin Oriental, Abu Dhabi 540250 Abu Dhabi Abu Dhabi United Arab Emirates Abu Dhabi Food & Beverage Food & Beverage, Management (Director) Full time
To contribute to and to support Emirates Palace Mandarin Oriental, Abu Dhabi’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Mandarin Oriental Hotel Group.

Guest Ambassador (Lobby)

Mandarin Oriental Jumeira, Dubai 540924 Dubai Dubai United Arab Emirates Dubai Rooms Front Office, Non-Management (Experienced) Full time
An ideal candidate must have previous internship or relevant work experience in a luxury hotel environment and speak Russian, French, Italian, Spanish, German or Arabic language in addition to English.

Sign up for Job Alerts

Please indicate your department, category and hotel preferences and we will email you regular job alerts.

Not You?

Thank you