The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

The Hotel

Mandarin Oriental Ritz, Madrid is a luxury Belle Époque palace in the city's famed Golden Triangle of Art. With over a century of history, it epitomises style and elegance. The hotel's rooms and suites, designed by Paris-based studio Gilles & Boissier, blend classic charm with modern comfort. As a culinary destination, Mandarin Oriental Ritz offers five restaurants and bars, curated by celebrated Spanish chef Quique Dacosta, including the Michelin two-starred Deessa. Guests can also unwind in the state-of-the-art wellness centre, making this iconic hotel a serene urban retreat. It's a true symbol of luxury in Madrid.

Responsibilities

• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Manage the group and event schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel site inspections
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

Requirements

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• One year experience with experience in a sales role  
• Proficiency in English
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Strong selling and interpersonal skills
• Creativity with attention to detail
• Ability to multitask in a fast paced environment and ability to work under pressure and under own initiative
• Passion for sales and for achieving targets and objectives

Benefits

• Laundry service.
• Free nights in properties of the company.
• Canteen inside the hotel.