Food and Beverage Supervisor

Mandarin Oriental Muscat is looking for a Food and Beverage Supervisor to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities

• Display full knowledge of food and beverage and dining venue offering.
• Ensure colleagues start and finish shifts at the correct time.
• Assist in setting up tables for all meal periods.
• Assist colleagues in setting up service stations according to MEP standards.
• Be familiar with all billing procedures.
• To handle all banqueting area relevant equipment.
• Attend daily meetings.
• Attend all mandatory training sessions arranged by MO.
• Ensure correct quality, presentation and delivery of all dishes and drinks.
• Perform all administrative tasks designated to him/her by management.

• Supervise F&B service by directing and supporting his/her subordinates
• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.

• Identify and carry out any specific training and development needs among the team.

• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

• Taking reservations accurately where necessary while keeping track of guest’s preferences.
• Greeting and seating guests according to MO standards.
• Presenting the menu correctly to each guest.
• Taking orders from all guests in line with event policy.
• Offering suggested up-selling based on outlet policy.
• Serving food and beverages according to MO standards.
• Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
• Presenting the bill and handle payment procedures.
• Ensure guest satisfaction at all times and proactively seek feedback.
• Handling special requests from guests and VIPs.
• Implement service recovery actions and follow up.
• Bidding guests farewell when leaving the venue.
• Anticipating the guests’ needs by keeping control of service flow and identify potential bottle necks.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.