Mandarin Oriental Downtown, Dubai is looking for a Pool Butler to join our Greek Restaurant.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Greek Restaurant in Dubai, the Pool Butler is responsible to serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day pool operations, enhancing guest experience by being a key point of contact for guest interaction in the hotel. Pool Butler reports to the F&B Supervisor.

As a Pool Butler, you will be responsible for the following duties:

• Oversee daily pool operations to ensure exceptional cleanliness, ambience, safety, and service in line with company standards.
• Maintain thorough knowledge of resort services and products, promoting offerings to enhance guest satisfaction and drive revenue.
• Ensure proper inventory management, including maintaining par stock levels and requisitioning supplies as needed.
• Actively participate in meetings, training sessions, and daily briefings to support team alignment and continuous improvement.
• Handle guest bookings, requests, and feedback professionally, ensuring prompt resolution and accurate record-keeping.
• Adhere to safety protocols and proper procedures, including guest liability waivers and accurate billing practices.

As a Pool Butler, we expect from you: 

• Minimum 1 year of experience in Recreation, Leisure, or Fitness & Wellness; 5-star hotel experience preferred.
• Valid certifications in Lifeguarding, First Aid, and Pool Response are advantageous.
• Proficient verbal and written communication in English; additional languages such as Arabic are preferred.
• Strong customer service skills, with the ability to meet guest needs effectively in outdoor settings.
• Knowledge of pool safety, food and beverage hygiene, and basic money handling/POS system use.
• Excellent interpersonal, organizational, and multitasking abilities, with physical stamina and flexibility to work varied shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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