Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist or Reception Manager.
To ensure that a high standard of service is maintained throughout the Spa.
To attend daily line-ups, weekly and monthly spa meetings.
To maintain a high standard of appearance and personal hygiene as lay down by the Spa & Wellness Manager.
Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa & Wellness Manager.
Must have the ability to courteously interact and answer all fitness and hotel related questions with guests.
Assist in all areas of the fitness as and when necessary.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Manager.
To assist in the smooth flow of the guests journey throughout the day.
Assist with cleaning of pool area outside of operating hours.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Courtesy to guests and other members of staff at all times.
To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Conduct fitness assessments and personal training
To supervise and instruct the safe use of the equipment in the Fitness area
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