THE RESIDENCES - FACILITIES MANAGER

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects.  Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise.  In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our guests have become accustomed, but to continually improving our relationship with Residence owners over the long term.  

The mission and intent of this position is for the incumbent to assume full responsibility for all aspects of residential maintenance operations throughout both the pre-opening and post-opening phases.

The ideal candidate will be proactive, creative, and results-driven, with a strong focus on excellence and operational efficiency.

This role also serves as a key development opportunity for operations-focused professionals aspiring to advance into positions within Group Residences or Hotel operations across MOHG projects.

The incumbent is expected to demonstrate tenacity, creativity, flexibility, and unwavering commitment to ensure a successful residential launch, strategic positioning, and continued operation — all delivered on budget and on time.   

The candidate will be responsible for the pre-opening phase, ensuring a successful handover process from the developer to the property management.

They will be expected to develop comprehensive checklists related to the repair and maintenance of all plant and mechanical systems, as well as control lists for spare parts and materials to enable efficient inventory management.

The candidate will also be responsible for identifying and coordinating all necessary works to maintain the highest standards across mechanical, electrical, and civil systems, ensuring that all components are consistently in excellent working condition. In addition, they will oversee the implementation of engineering policies and procedures in alignment with established standards.

Furthermore, the candidate will be tasked with sourcing, evaluating, and formalizing contracts with third-party service providers that will deliver ongoing maintenance services to the complex.

DUTIES AND SUPPORTING RESPONSIBILITIES

• Lead the Engineering department and supervise the Maintenance Mechanic, ensuring the daily engineering logbook is reviewed and appropriate actions are taken.
• Assist the Director of Residences in implementing a comprehensive maintenance program.
• Ensure that equipment record cards are accurately maintained and kept up to date.
• Monitor and manage the distribution and scheduling of work requests and orders to ensure timely completion and proper coordination of both routine and special tasks.
• Conduct spot checks to ensure that maintenance tasks are carried out in a practical,

            skilled, and cost-effective manner as detailed in the work orders.

• Ensure the maintenance of heating and refrigeration units by coordinating filter replacements and vent cleaning; perform repairs on coolers.
• To report to Director of Residences and Area Director of Engineering immediately in any unusual events occurred, whether it is in respect of the engineering operation - physical plant or personnel.
• To analyse and prepare on a monthly basis the heat, light and power consumption figures for submission and make recommendations in respect of changes in plant or system that may result in conserving energy.
• To consult with Director of Residences and Area Director of Engineering in the event of dismantling any equipment may affect the operation in anyway, in particular residents areas.
• To ensure that the Engineering Policy & Procedure are implemented and adhered to.
• To provide input and assist the Director of Residences and Area Director of Engineering in preparing the annual repair & maintenance works, and Heat, light & Power budgets.
• To always be familiar with the locations of all fire- fighting equipment plant and machinery operations and characteristics, and relationship with hotel operation to ensure that planning of Engineering works is smoothly carried out.
• Assist the Director of Residences in preparing the annual PO&M and Utilities budget, and in adjusting expenses during the forecast period.
• Monitor and supervise contractors to ensure compliance with safety standards, quality requirements, and project timelines.
• Monitor and supervise the security team and the CCTV control room to ensure effective surveillance and safety operations.
• Organize and conduct annual fire safety tests and emergency fire drills.
• Responsibility for internal and external applicable audits to the job description, namely including our stringent FLHSS audit (Fire Life Safety).

 Requirements – Experience, Skills, Education and Qualifications Essential

• BA or BS degree or equivalent educational experience.
• Minimum of 5 years in working with basic electrical, mechanical, plumbing equipment and systems.
• A minimum of 5 years in working within and engineering environment.
• Must possess a knowledge of Building systems.
• 5 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement.
• In jurisdictions where MOHG is required to be licensed in order to perform our obligations under the Property Management Agreement the incumbent would work to obtain such a license.
• Excellent communication skills in Spanish in all aspects: verbal, written and non-verbal.
• Professional and appropriate business appearance and presentation.
• Ability to respond to emergencies 24/7 and be on duty when necessary.
• Quality driven with a passion for excellence.
• Must possess excellent organisational and administrative skills, interpersonal skills and leadership skills.
• Approachable, open-minded and fair.
• Flexible work hours to meet the demands of a 24-hour operation.
• High energy.
• Requires knowledge of the ability to operate computer equipment and softwares.
• Previous IT knowledge.

Desirable

• Prior hotel or residential opening experience would be an advantage.
• Additional languages would be beneficial