Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining.
Deputize all Outlet Managers during their absence.
Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media.
Analyze and control food and beverage cost in order to achieve financial targets.
Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximize revenue generating opportunities.
Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation.
To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To develop and implement the Standard Operating Procedures for the Division.
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
To liase with the Training Manager on departmental learning and development needs.
Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.
The Assistant Director of F&B is responsible for the overall daily F&B operation including all F&B venues, stewarding and banqueting, budgeting, maintenance of quality standards, training and reviews of all colleagues
Mandarin Oriental, Hong Kong is looking for a Food & Beverage Operations Manager to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting respons...
The Restaurant Manager will assume full responsibility of all related operational, administrative and financial aspects of the designated restaurant, Broadway.
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