Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Taipei

Mandarin Oriental, Taipei, with a prime location in Taipei’s most established business district, is poised to deliver a new era of luxury hospitality on opening. The hotel’s 303 comfortable and luxurious rooms and suites, are elegantly designed with classic inspiration and contemporary touches, and are the most spacious in the city.  Six restaurants and bars showcase innovative and superlative cuisine, while the spacious spa introduces the Group’s awarding-winning spa concepts together with holistic signature treatments and a range of wellness programmes. In addition, the diverse meeting and event spaces bring a level of sophistication and elegance to any occasion.

Main Responsibilities

• Directs the function of administration and planning of the Housekeeping Department to meet the daily needs of the operations
• Ensures decisions made correspond with established policies of the hotel
• Directs, assigns, delegates and directs the functions of the sub-departments namely the Laundry / Flower shop to meet the daily needs of these operations
• Develops excellent relationships with other departments to ensure that the best interests of the hotel guests are served at all times. This will include working under pressure to deliver targets and goals, and servicing and turn down of rooms without compromising quality
• Ensuring that as leader of the Housekeeping department, all colleagues are highly motivated and passionate in their work and passionate about achieving quality in their daily job and ultimately delivering exceptional guest service
• Establish policies with Front Office for a quick turnover of rooms and providing Front Office with the best assistance to achieve a productive and profitable result in room sales
• Establish policies and schedules with Engineering for an effective and quick turnover of repair and maintenance for rooms and public areas
• Establish most effective purchasing and receiving procedures in conjunction with the Materials Management / Purchasing Manager
• Establish most effective control for the issue of linens and flowers for Rooms, Food and Beverages and Banquet use. Also, supervises and arranges the taking of physical inventories
• Establishes procedures and schedule for a quick turnover and maintaining a high standard of cleanliness for the Food and Beverage outlets
• Assists the sub-department heads to establish and then achieve departmental objectives and desired standards of cleanliness and services in rooms, public areas, restaurants, staff areas and back of the house
• Develop with the aid of sub-department heads in testing and upgrading of products, equipment and procedures
• Instills in sub-department heads a high concern for effective control of guest supplies, operating equipment, cleaning supplies and labour cost
• Understands policies and procedures set by management and MOHG and implement the same
• Prepares position descriptions for sub-department heads and Assistant
• Keeps records on payroll, labour cost, sick leave, appraisal inventories, preventive maintenance rooms, inspection rooms and renovations
• Sets periodic inventory of all linen, glassware in rooms and equipment
• Inspects public areas and rooms to ensure that a high standard are being met in all area
• Prepares the yearly budget for departmental expenses, linen, operating equipment and capital expenditure. Also prepares the linen and uniform budget for all other departments
• Keeps a good control on expenses including guest amenities, cleaning supplies, laundry, decoration, linen and uniforms
• Formulates and implements new procedures pertaining to Housekeeping services
• Inspects the quality of work performed by outside contractors
• Hires and discharges and determine the precise duties and staff requirements
• Is familiar with FLHSS and emergency procedures

Requirements

• Bachelor's degree/Higher National Diploma in Hospitality/Hotel/Housekeeping Management or equivalent is preferred
• A minimum 8+ years of housekeeping/rooms management experience working in 5-star hotel is preferred
• Chinese speaking is preferred

If you are interested in joining our team apply today!