MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are looking for our future :

Executive Housekeeper

Main Responsibilities: 

The Executive Housekeeper is in charge of managing the operations of his/her department and reports directly to the Director of Rooms.

He/She will provide leadership to the housekeeping supervisors, coordinators, room attendants and houseman and manage and insure the highest level of cleanliness of the hotel rooms and public space to the guests.

The following is a non-exhaustive list of communication/relationship tasks related to these responsibilities:

• Motivate, train and supervise all Housekeeping colleagues
• Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen.
• Train, coach and motivate Housekeeping staff to achieve the highest quality standards
• Conduct daily briefings and trainings
• Plan departmental scheduling
• Perform administrative duties such as, but not limited to, departmental scheduling, purchase requests and monthly consumption reports.
• Implement control on department labour costs and minimize costs while ensuring that adequate staffing is available to provide five star services.
• Implement all the Safe & Sound procedures
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Inspect, check and release hotel rooms for arrivals in accordance with set MO
• Respond to guest questions. Provide guest assistance, direction and information as requested.  Conduct daily communication meetings.
• Perform line level functions in emergency situations.
• Comply with all MOHG Pillars, Department LQEs and Guiding Principles
• Performs a variety of other duties as assigned. 

Job Requirements:

• Minimum 3 years of Housekeeping management experience in a luxury hotel setting
• Confident and fluent in written and verbal English, the knowledge of other languages is preferred.
• Strong management and interpersonal skills
• Degree in Hospitality Management or similar field preferred.
• Strong organizational skills with an attention to details
• Excellent knowledge of Microsoft Office

Flexible schedules and working hours, willingness to work on weekends & holidays required

• Fluent in French and English - another language a plus

 Please note this is a full-time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!