Coordinates all aspects of catering events as assigned by Events Manager and all related information to hotel colleagues in an accurate and timely manner.
JOB FUNCTIONS (ASSISTANCE) :
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Work closely with the sales team in regard to turnover and information
Work closely with vendors for catering events
Creatively up-sell services and food for all events
Generates Banquet Event Orders
Generates Group Resumes
Generates business correspondence
Generates function room diagrams
Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOS
Obtain guarantees for food and beverage functions
Check Delphi Daily and Weekly reports
Obtain necessary approvals/permits/insurance certificates for events that are required
Chair pre-conference and post-conference meetings
Attend daily departmental meeting
Attend daily BEO meeting
Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
Entertain clients, as appropriate
Maintain an active trace system for all assigned groups
Remain available to hotel colleagues via radio while on property and via hotel provided cellular phone/BB at all times
Audit banquet checks for assigned groups
Contract business with approved vendors, as appropriate
Approve payment and provide backup for contracted vendor business
Coordinate all aspects of events as assigned by Director of department to include but not limited to:
Food and beverage requirements
Timing of events
Audio visual requirements
Special attention guests
Room type allocation
Rooming list when applicable
Amenities
Function room setup
Group transportation when applicable
Type of check-in, check-out to include satellite check-in when applicable
Special meal requests
Arrival/departure manifests
Bag pulls when applicable
Luggage storage when applicable
Complimentary rooms
Billing instructions
Authorized signatures
Room deliveries
Telephone and internet requirements
Box storage and delivery
Power requirements
Security requirements
Key requirements
Expected F&B outlet usage
Group hospitality/office/registration desk requirements
Business center requirements
Entertainment
Leisure activities
Décor (to include floral) requirements
Refer business to approved suppliers of service/products, as necessary
Perform additional duties as assigned by Director of department to include but not limited to:
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