• Welcome and register guests upon arrival accordingly to hotel standards; 

• Assist and escort guests to their rooms or their destination within the Resort;  

• Provide quality service by responding to guest’s requests promptly, efficiently and courteously;  

• Dealing with enquiries both in person, over the phone and via e-mail;  

• Address, check and register special guests' preferences recorded PMS;  

• Provide pre-arrival support for upcoming guests;  

• Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;  

• Support the Concierge Team in offering recommendations for restaurants and activities; 

• Review invoices and accounts accordingly to hotel policy and procedures; 

• Take payments and handle cash float properly as outlined in the MOHG Controller's manual;  

• Showing co-operation and support to all the Resort colleagues;  

• Stay current with developments, procedures and news through Hotel communication channels;  

• Perform any other reasonable duty as required by the Management Team. 

Requirements:

Mandatory:

• Previous experience in luxury hospitality in the same or similar position;  

• Proficiency in English, Italian and an additional language is preferred;  

• Excellent guest service attitude;  

• Good computer skills;  

• Ability in multitasking and time-management;  

• Charming and outgoing personality with elegant manners and excellent communication skills;  

• Brilliant teamwork skills and attitude;  

• Able to stand for extended periods of time;  

• Flexible schedules and working hours; willingness to work on week-ends and holidays required.  

Desiderable:

• Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;  

• Very good knowledge of transportation options and airport.