Director of Revenue Strategy

We’re looking for a Director of Revenue Strategy to lead our Revenue and Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As Director of Revenue Strategy you will drive all aspects of top line revenue strategies and set the hotel’s strategic business direction and positioning by balancing financial objectives, managing the channels, to maximise revenue and growth in market share performance. This role will oversee all processes associated with demand, revenue, forecasting, inventory management, channel management, with proactive market intelligence and opportunity analysis. You are expected to identify future revenue opportunities covering Rooms, Banquets, and Catering Revenue, and effectively communicates strategies to the sales, marketing, finance, and hotel operations colleagues. 

Your responsibilities include:

• Develops the revenue strategy for the hotel in alignment with MOHG’s brand philosophies.
• Provides strategic direction as it relates to pricing, inventory, channel management and distribution of all market segments following market and Comp set analysis.
• Leads efforts to coordinate these strategies between Corporate Revenue Management and on property Leadership and ensures they are implemented and modified as market conditions fluctuate. 
• Works with Marketing Communications to develop the strategic proposition of Marketing offers, online and offline, as well as market/country and demand specific focus areas.
• With the Director of Commerce, evaluates effectiveness of property participation in channels and determines proper spend deployment in these segments and channels.
• From sales and third-party contracting perspective, responsible for hotel’s positioning in the various distribution channels, information accuracy and competitor positioning, including but not limited to, conducting online shops.
• Maintains continual awareness of current and future competitors, for example but not limited to, product, published offers/pricing, renovation plans, inventory, etc.
• Assists in implementation and continual improvement of definite group forecasting process.
• Proactively analyzes and communicates business trends, market share and booking pace in comparison to the market/comp set, Last month, Last Year, Forecast and Budget.
• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a weekly basis.
• Communicates when key events or holiday periods are being held in the destination and surrounding areas that impact demand. Devises and implements event specific strategies.
• Provides targeted and timely communication of results, achievements, and challenges to the stakeholders.
• Oversees the annual pricing process for transient, group and catering rooms, function space and other areas as required. Proactively provides data to the Team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (group vs. transient and its subsegments), room type demand, channel production and geographical mix, recognizing trends and patterns and facilitates discussion on trends, market growth, and selling initiatives.
• Prepares and/or reviews the Revenue strategy packet and reports prepared by the Revenue Manager/Asst. Manager and leads this meeting.
• Ensures accurate reservation system information in all Distribution Channels is upheld.
• Ensures that all reservation enquiries that come to the hotel via telephone, email or fax are processed in a timely and accurate manner to capture demand data for the hotel. 

To be a successful Director of Revenue Strategy you will have:

• Minimum of 3-5 years Revenue Management experience within MOHG or another hotel company.
• Comprehension of all transient segments, their respective sales processes, markets, demands, sales deployment, client development and goal setting process.
• Comprehension of group sales processes and group sales demands.
• Comprehension of the reservation sales processes.
• Effective time management, communication, and professional presentation skills.
• Self-motivated, well organised and detail orientated.
• Enjoys working in a fast paced and dynamic environment.
• Able to travel when required.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. This includes Private Medical and Dental insurance.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.