Duties and Supporting Responsibilities:

• Explore new sources of business by developing new contacts.
• Seek and contact new potential clients through:

1. Direct enquiry
2. Sales leads – local and overseas
3. Sales Blitz

• Ensure all enquiries are handled promptly and efficiently according to guidelines set up by DOSM / DOS.
• Be responsible for room night and revenue production from allocated accounts
• Entertain executives and secretaries of potential corporate companies and in-house guests to ensure future business to the hotel
• Conduct on-site inspections for the existing or prospective travel influencers, decision makers and end users
• Participate in familiarization visits and entertain as and when required
• Monitor own accounts’ monthly production
• Responsible for achieving budget and revenue generation.
• Responsible for revenue forecast and monthly critique based on the timeline set by DOSM/ DOE.
• Monitor competitors’ performance where it relates to their particular market segment
• Update all Delphi Sales account profiles and contact people after every call to maintain a proper profile of all accounts
• Attend daily sales briefings and weekly sales meetings
• Be aware of current market trends and supply competitor activity information to the Director of Sales & Marketing
• Participate in sales trips and, when required, complete all sales reports within 1 week of trip
• Prepare weekly sales call reports
• Distribute seasonal gifts to major supporters
• Promote seasonal packages and any promotion to major supporters
• Distribute seasonal gifts to major supporters
• Promote seasonal packages and any promotion to major supporters
• Perform other tasks, projects and assignments as designated by Hotel Management

Job Requested:

• Minimum of 5 years in the hotel industry, luxury hotel experience is preferred
• Able to liaise effectively with designated market segment accounts
• Knowledge of market segment
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be extremely detail-oriented and able to meet all expectations and standards of a luxury hotel property.
• Must be self-reliant and self-motivated
• Excellent written and verbal communication skills are a must.
• Must be able to multi-task in a high paced environment.