It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to your colleagues.
The MOHG Code of Conduct requires that all business activities and decisions comply with the general law, including all rules, regulations, and other requirements.
It is part of your strategy to fully understand and support the Mandarin Oriental Al Faisaliah Hotel Human Resources Strategic Policy in all its aspects.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers, or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers, or internet access that is in the hotel’s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to safety, soundness, and sustainability at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your site.
Mandarin Oriental Al Faisaliah Hotel has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
Act as a hotel ambassador at all times.
To carry out any additional duties requested by management related to hotel operational activities.
Departmental:
Complete administrative functions as detailed by the Executive Chef
Assisting in all operational and administrative culinary aspects of the Kitchen.
Access, analyze, distribute, and file the daily flow of information to and from the chef’s office.
Manage the diary of the Executive Chef most effectively.
Assist by creating the daily Market list for the kitchen and supporting monthly inventory control.
Assist in recipe cost requests by the Executive Chef
Handle the daily flow of incoming and outgoing telephone calls and messages.
Act as the hub of the kitchen department, supplying and collecting information from the chefs and coordinating, responding, and performing a backup role for the Executive chef.
Perform any other reasonable duties as required by the Executive Chef from time to time.
Assist Culinary Department A&B with outgoing correspondence and train them to use the required to perform smoothly
Assist Culinary Department A&B with the ordering system and related questions and train them to use the required to perform smoothly.
Follow the principle of the 5Ps ‘Proper Planning Prevents Poor Performance’ at all times and for all activities.
Works proactive and efficiently on inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
Follow up accordingly on the produced reports to achieve an immaculate environment.
Ensure that Mandarin Oriental Al Faisaliah Hotel grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Ensure consistent compliance with the operating policies and procedures for the kitchen department.
At all times maintain proper etiquette while interacting with internal and external customers.
Ensure high standards of tidiness in the Chef’s office.
Customer Focus:
Ensure customer satisfaction by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
Monitor and follow through on any requirements of VIP guests who are dining in the restaurants, as well as for special dietary requirements.
Support the team to create specific WOW moments to surprise and delight guests in the restaurants in cooperation with the Chef de Cuisine/Jr. Chef de Cuisine and Restaurant Manager.
Colleague Relations:
Support the departmental trainer on departmental learning and development needs for the colleagues in the kitchen.
Liaise with the Environmental Health & Safety Manager to ensure compliance with food safety safe and sound set by Mandarin Oriental Hotel and in accordance with Riyadh Municipality's rules and regulations.
If necessary, communicate rules & regulations to all colleagues by using the Colleague Handbook and any other appropriate documents.
Support all colleagues at any time work openly and assist other colleagues when required.
Maintain a positive synergy between all Kitchens to ensure maximum efficiency among chefs.
Support all training in accordance with the applicable standards
Additional Duties:
Support banquet or outside catering events when required
Attend and partake in the daily kitchen lineup.
Attend and participate in all required meetings and training as scheduled.
Perform any other reasonable duties as required by the Executive Chef and Executive Sous Chef.
