Responsibilities:

• To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
• Ensures maximum acceptance in RFPs.
• To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
• To constantly monitor the market and the competition and report on threats and opportunities.

• To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.
• Implements and executes all sales objectives and action plans to reach and exceed targets set.
• Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
• Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Gain an understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.
• Cross sells brand across MOHG portfolio through the MObilize program.

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for the sales, Reservations and conference sales teams.
• Handles guest complaints and disputes.

Requirements:

• 3-5 years of experience with 5-star hotels in the sales department.
• Excellent and strong data base/contact with corporate & Travel agencies and event management companies.
• Excellent communication skills in all aspects: verbal, written, and non-verbal.
• Professional and appropriate business appearance and presentation.
• Quality-driven with a passion for excellence.
• Must possess excellent organizational and administrative skills and interpersonal skills.
• Outgoing and enthusiastic personality.
• Possess a high degree of stamina, agility, and flexibility.