Duties and Supporting Responsibilities：

• Continually proactively find ways to improve the scores of all audits related to the department.
• Familiar with Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendation to Bell Captain on operating procedures to ensure smooth operation when necessary.
• Always stationed at hotel lobby / hotel entrances/ doors to proactively offer assistance to guests whenever possible and even when passing by.
• Know the services, facilities, events in the hotel and be able to refer the guest to Concierge for any inquiry of hotel services.
• Be ready for every day’s expected flow of guests (arrivals, departures) and hotel’s events..
• Handle luggage (arrival, departure, storage, hold for collection) and parcel/ mails/ message/ facsimile handling, outgoing and incoming, (in house, hold for collection, on-day arrival, check-out, no booking etc) efficiently and in accordance with company’s policy and procedure as well as standards.
• Ensure luggage carts are always clean and neat in appearance.
• Always maintain a good work relationship with other departments.

Job Requirement：

• Desire to serve and to provide excellent guest services.
• A team player, be able to multi-task and remain composed at all times.
• Able to communicate in spoken English and Mandarin

工作职责/职位描述：

• 持续主动地寻找方法来提高与部门相关的所有审计的分数。
• 熟悉礼宾部的标准操作程序以及酒店的政策和程序。必要时，向行李领班推荐操作程序，以确保顺利操作。
• 始终驻扎在酒店大堂/酒店入口/门口，尽可能主动向客人提供帮助，甚至在经过时。
• 了解酒店的服务、设施、活动，并能将客人介绍给礼宾部询问酒店服务。
• 为每天预期的客人流量（到达、离开）和酒店活动做好准备。
• 根据公司的政策和程序以及标准，高效地处理行李（到达、离开、储存、托收）和包裹/邮件/信息/传真处理、发送和接收（内部、托收、当天到达、退房、无预订等）。
• 确保行李车的外观始终干净整洁。
• 在开始工作前/轮班期间，确保仪容整洁
• 始终与其他部门保持良好的工作关系。

岗位要求：

• 拥有较强的服务意识
• 沉着冷静，能随机应变多项工作，有团队精神
• 良好的中英文沟通及书写能力