Responsibilities:-

• Responsible for the smooth operations of the spa reception, spa reservations, guest journey, changing rooms and related facilities
• In charge of inventory and responsible to overseeing service & condition of all equipment
• Support spa management in spa membership
• Establish and manage the annual CAPEX plan and Budget
• To ensure compliance to standards in guest amenities, cleanliness and all aspects of the guests journey
• Responsible to provide training to spa team
• Oversee Spa reception and retail, male and female relaxation rooms, male and female changing rooms, heat and water facilities, linen room, preparation room and office
• Regular daily walkthroughs of the Spa and Fitness Centre to review all Standards and Procedures and operational status of the Spa
• Coordinate scheduling of roster, annual leave and leave entitlement for Operation Supervisor, Spa Concierge and Spa Attendants

Requirements:-

• Degree or Diploma holder in Hotel / Hospitality Management / Leisure Management
• Minimum 3 years of managerial experience with the international luxury spa
• Excellent command of English and Chinese
• Service oriented, pleasant and good interpersonal skills
• Strong leadership and organizational skills
• Strong administration skills
• Excellent communication skills in both departmental level and interdepartmental level
• Experience in membership management
• Computer proficiency in Microsoft Office applications