Responsibilities

• To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their dining experience.
• To ensure guest needs and guest expectations are met by providing an efficient and professional service.
• To liaise with the concerned Department Head to ensure smooth restaurant operation.
• To promote the identity of the restaurant, building relations and a sense of personalized service towards guests.
• To make recommendations to Management for modernization of equipment, service methods, presentation and improved guest satisfaction.
• To conduct regular meetings and briefings to keep colleagues informed of policies and procedures, special events, further improvement plans and guest comments.

Requirements

• Excellent presentation and proactive communication skills in both verbal and written in English and Thai.
• Strong background in Michelin stars/Fine dining/5 stars luxury properties.
• Good knowledge in wine would be a plus, as well as international experience.
• Minimum 2 years' experience in the same or similar role.
• Strong leadership and communication qualities.
• Costumer service attitude.
• Willing to work split shift.
• Willing to work the required number of hours, depending on business demand. 
• Familiarity with Microsoft Excel package.