The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Türkiye. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Redefining luxury with its sophisticated design and architecture inspired by Istanbul's uniquely beautiful mansions and palaces, our hotel is located on the shores of the Bosphorus with two outdoor pools in the city center with lush and generous gardens, 100 spacious rooms and suites with large living spaces, rich Sunday brunches with Turkish and international cuisine, Novikov Restaurant, the international representative of modern Asian and Italian cuisines; Olea & Bar, offering the most exclusive flavors of Italian cuisine; Hakkasan, world-renowned for its innovative interpretation of China's traditional Cantonese cuisine; and Bosphorus Lounge, home to delicious snacks and tea-time rituals. The Spa at Mandarin Oriental Bosphorus, Istanbul is the city's most comprehensive health, beauty, and wellness center with 3,500 square meters of The Spa at Mandarin Oriental Bosphorus, Istanbul.


Duties and Responsibilities

• To manage team and inventory always maximize revenues as well as guide the team to achieve goals.
• To be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. 
• To ensure that audited results meet the standards required in LQE, MOQA and Forbes.
• To supervise on daily basis with the reservation team the tracking of the no-show and cancellation reservations as well as daily arrivals for all guest requests to be carried out and communicated.
• To check daily arrivals to ensure all necessary billing instructions are applied to reservations.
• To ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, billing and processing contracts and motivating the team to increase productivity and monitoring their performance.
• To monitor same day selling procedures to maximize room revenue and control property occupancy
• To have a full understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concern to offer better business solutions
• To ensure all requests are handled by the team in a time frame set by the company
• To ensure colleagues have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
• To support customer loyalty and property brand standards by delivering service excellence throughout each customer experience
• To build strong relationships with customers, guests and colleagues in order to gain a full understanding of their needs and work to serve them effectively
• To set a positive example for the Reservations Department
• To handle guest complaints and disputes
• To develop, implement and maintain a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job
• To manage team performance through developments plans, monitoring progress on a monthly basis
• To utilize all available on the job training tools for colleagues
• To create monthly labor scheduling for team
• To ensure an excellent working relationship with all colleagues within the hotel
• To carry out any other duties that may be reasonably requested by the Department Head.

Requirements

* Degree or Diploma in Hospitality Management or relevant education.
* Minimum 4 years working experience in the luxury hotel industry; international experience preferred.
* Knowledge of travel trade accounts.
* Proficient in written and spoken English and Turkish.
* Able to liaise effectively with corporate/government.
* Excellent presentation and communication skills.
* Ability to work under pressure.
* Strong leadership skills and ability to develop and motivate his/her team.
* Outgoing and enthusiastic personality.
* Possess high degree of stamina, agility, and flexibility.