Under the general guidance and supervision of the Front Office Manager and within the limits of established corporate office and hotel policies and procedures, oversees and directs all aspect of the Guest Services Centre Department.

Managing the Guest Service Centre Department to oversee daily operations and identifying any issues and providing solutions that occurs. Take responsibilities for the quality and maintaining & improving team knowledge & skills.

Works with Front Office Manager to achieve objective, targets & goals of the hotel. 
•    Interacts and work closely with Commercial Department, Revenue Strategy, Front Office and Food & Beverage Departmental to maximize revenue on dining, room and to achieved maximized occupancy.
•    To execute and apply best practices on any revenue strategy implement by Revenue Department on yield management.
•    Responsible for BEO special requirement, Group Resume Request, Daily Operations, CMT, FCS, All Telephone Equipment including network. (ie: This includes voicemail, telephone line, fax line, TV systems and teleconferencing etc…)
•    Possessed the knowledge on rooms, room rate, hotel facilities, Food & Beverage promotion, operation hours, menu price, packages, promotion, restaurants seating/table plan, special events in the hotel.