Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

As the first and last point of contact between our Guests and our Resort, the Airport Representative & Gate Ambassador plays a crucial role in delivering a seamless and memorable experience. This role involves warmly welcoming and farewelling guests, assisting with airport arrivals and departures, and providing guidance at the resort gates.

Duties & Responsibilities:

At the Airport:

• Greets arriving guests with a warm welcome and provides assistance through immigration, baggage collection, and customs.
• Escorts departing guests to check-in counters and ensures a smooth departure experience.
• Coordinates with transport services to arrange seamless transfers to and from the resort.
• Provides information on resort services, special events, and local attractions.
• Assists with any special requests, such as VIP services, wheelchair assistance, or last-minute travel changes.

At the Resort Gate:

• Welcomes and guides Resort Guests and Restaurant Guests upon arrival.
• Ensures smooth entry and exit for guests while maintaining a high level of security and efficiency.
• Assists with buggy requests during peak hours, ensuring timely and organized transportation within the resort.
• Provides information on resort amenities, events, and dining options.
• Communicates with the front office, concierge, and other resort departments to coordinate guest services.

Qualifications / Experience:

• 2 years' experience in a similar or doorperson role.
• Fluency in English. Greek or any other additional language will be considered as a plus.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.