Mandarin Oriental, Costa Navarino is looking for a Rooms Rising Fan - Leader in Training to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino in the heart of Pylos, Messenia, the Rooms Rising Fan - Leader in Training embarks on an intensive learning and development journey — rotating through a variety of frontline and leadership roles within the Rooms Division, designed to unlock your full potential and shape you into a future leader in luxury hospitality.

As Rooms Rising Fan – Leader in Training, you will be responsible for the following duties: 

• Masters a variety of Room operations through rotating between departments, acting as the key link between them and gains hands-on experience in each area to fully understand their dynamic interplay.
• Maintains an overview and oversees daily operations (occupancy, arrivals, departures, traces, important guests in house), while working closely Rooms and other departments on special requests, amenities, and unique arrangements for our guests.
• Drives team success, leads by example and promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment.
• Ensures Legendary Quality Experience (LQE) standards are fully implemented to meet and exceed our guests’ expectations and takes the lead for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA).
• Leads the planning and execution of innovative strategies to elevate the guests’ experience and to increase efficiency in the Rooms operations, ensuring that the team consistently meets their full potential.

As Rooms Rising Fan – Leader in Training, we expect from you: 

• EU passport or Residence Permit is mandatory in order to work in Greece.
• Previous relevant experience within the luxury hospitality.
• Fluency in English. Greek or any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office.
• Aspire for an international career.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance.

We’re Fans. Are you?