Agent de réservations  (H/F) 

Vos missions

• Gérer les réservations par téléphone, fax ou internet et accomplir toutes les opérations associées
• Assurer la vente de nos chambres et suites en proposant une réponse adaptée aux besoins de notre clientèle
• Optimiser l'occupation des chambres
• Travailler en collaboration avec les autres services (conciergerie, F&B, revenue management)
• Offrir un service courtois, efficace et personnalisé afin de garantir l'excellence du service client

Reservations agent (M/F)

Your responsibilities

• Manage reservations by telephone, fax or internet and carry out all related operations
• Ensure the sale of our rooms and suites by proposing a response adapted to the needs of our customers
• Optimise room occupancy
• Work in collaboration with other departments (concierge, F&B, revenue management)
• Provide a courteous, efficient and personalised service to guarantee excellent customer service.

PROFILE 

• Training in the hotel industry
• Successful similar experience in reservations department in a hotel of the same category
• Organised, rigorous, focused and discreet
• Clear voice, courtesy, dynamism
• Interest in Yield Management
• At ease with IT tools
• Excellent written expression in English and French
• Fluent in English, a third language would be appreciated