Responsible for the smooth operations of the spa reception, spa reservations, guest journey, changing rooms and related facilities
In charge of inventory and responsible to overseeing service & condition of all equipment
Support spa management in spa membership
Establish and manage the annual CAPEX plan and Budget
To ensure compliance to standards in guest amenities, cleanliness and all aspects of the guests journey
Responsible to provide training to spa team
Oversee Spa reception and retail, male and female relaxation rooms, male and female changing rooms, heat and water facilities, linen room, preparation room and office
Regular daily walkthroughs of the Spa and Fitness Centre to review all Standards and Procedures and operational status of the Spa
Coordinate scheduling of roster, annual leave and leave entitlement for Operation Supervisor, Spa Concierge and Spa Attendants
Requirements:-
Degree or Diploma holder in Hotel / Hospitality Management / Leisure Management
Minimum 3 years of managerial experience with the international luxury spa
Excellent command of English and Chinese
Service oriented, pleasant and good interpersonal skills
Strong leadership and organizational skills
Strong administration skills
Excellent communication skills in both departmental level and interdepartmental level
Experience in membership management
Computer proficiency in Microsoft Office applications
We are seeking for a seasoned professional with passion for luxury hospitality, with deep understanding of spa treatments. If you are the ideal candidate for this role, we invite you to apply and take the opportunity to be part of our pre-opening ...
Mandarin Oriental is an award-winning owner and operator of luxury hotels and residences in some of the world’s most sought-after destinations. Our properties are positioned amongst the leaders in their local markets delivering contemporary luxury...
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